Terms of Use

Effective date: 30 October 2026
Last updated: 30 October 2026

These terms are the agreement between you and Medi Govexa for using the Medi Govexa app and the website www.medigovexa.com. They apply to patients, to people who book for someone else, and to ambulance drivers who use the app's driver mode. Please read them together with our Privacy Policy.

In short

• Medi Govexa helps you find a hospital, book an ambulance and talk to a telecaller. It guides and connects. It does not diagnose, treat or give medical advice.
• Medi Govexa is not an emergency medical service and does not replace one. In an emergency, contact your local emergency services.
• Ambulances are run by independent drivers and ambulance owners. We try to find one near you, but we cannot promise that one will be available or how long it will take.
• Hospital details can change. Please confirm important details with the hospital.
• Give true details, use the service only for real needs, and treat drivers, patients and our team with respect.

1. Who we are

The Medi Govexa app and the website www.medigovexa.com are run by MEDI GOVEXA PRIVATE LIMITED (CIN U86100TS2026PTC222459), registered at 8-7-170/40, Plot No. 40, Shankar Enclave, RR Bus Stop, Bowenpally, Tirumalagiri, Hyderabad, Telangana 500011. In these terms, "Medi Govexa", "we" and "us" mean this company, and "you" means the person using the app or website.

2. Accepting these terms

By signing in to the app, or by using the website, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the service.

The app is meant for adults aged 18 and over. A parent or guardian should use it on behalf of a child.

3. What the service is, and is not

Medi Govexa helps people in Hyderabad and Telangana to:

• find a hospital (government, private, NGO and rehabilitation centres) and see its details;
• request an ambulance from drivers who use the app;
• talk to a telecaller by a normal phone call, and get help through in-app support chat.

Medi Govexa does not:

• diagnose, treat or give medical advice, or recommend a particular treatment;
• run hospitals or ambulances, or employ their doctors, staff or drivers;
• guarantee that a hospital will admit or treat a patient, or that any treatment, scheme or service will be available;
• replace emergency services.

We do not charge patients to use the app. Hospitals and ambulance owners set their own charges, if any; these are between you and them.

4. Your account

• You sign in with your mobile number and a one-time code sent by SMS. Keep your phone and codes to yourself; you are responsible for what happens in your account.
• Give true and current details. Tell us, or change them in the app, if they change.
• You can delete your account at any time in the app (Profile → Settings → Delete account) or by email. See Delete your account.

5. Hospital information

We collect hospital details from public and official sources and from hospitals. We work to keep them correct, but details such as phone numbers, timings, departments and services can change without notice. Please confirm important details with the hospital before you travel. Directions open Google Maps or Apple Maps, which are run by other companies.

6. Ambulance bookings

• When you request an ambulance, we offer the booking to nearby drivers who are online. A booking is confirmed only when a driver accepts it.
• We cannot promise that an ambulance will be available, that a driver will accept, or how long it will take to arrive. The app does not show an arrival time; distances shown on the map are straight-line distances, not road distances.
• During a booking you will see the driver's name, phone number, vehicle and live position on a map, and the driver will see your pickup point and contact number (see our Privacy Policy).
• Give the correct pickup point, landmark and contact number, and stay reachable on that number.
• If you book for someone else, you confirm that you have their permission to share their name and contact number.
• You can cancel a booking in the app until the ambulance arrives at the pickup point. Please cancel as soon as you no longer need the ambulance.
• False or prank bookings take ambulances away from people who need them. We may suspend accounts that make them.

7. Ambulance drivers (driver mode)

If you use driver mode, these extra terms apply:

• You must hold a valid driving licence, and your ambulance must have a valid registration certificate (RC) and every permit, fitness certificate and insurance the law requires. You upload your licence and RC for our review, and you must keep them valid.
• You can receive bookings only after our team approves you. We may refuse, suspend or remove approval, for example if documents are invalid or after a safety complaint.
• While you are online, the app shares your location with Medi Govexa, also in the background, to offer you nearby bookings. During a booking you accept, the patient sees your position on a map until the trip ends.
• Accept only bookings you can serve. Drive safely and follow traffic laws; do not use the phone in a way that is unsafe or unlawful while driving.
• Treat patients with care and respect, and keep their details private. Use patient details only to complete the booking.
• Update each trip honestly (on the way, arrived, picked up, completed). If you cannot complete a trip, cancel it in the app with a reason so that another driver can be found.
• You are independent of Medi Govexa. You or the ambulance owner are responsible for the ambulance, its crew, its charges and the care given in it.

8. Telecallers and support chat

Our telecallers and support team share information and help you find the right facility. They do not give medical advice. Calls are normal phone calls; your mobile network's call charges apply.

9. Your responsibilities

You agree not to:

• give false information, pretend to be someone else, or use another person's account;
• make false bookings, or misuse telecallers, drivers or support;
• abuse, threaten or harass anyone;
• copy, scrape or resell the app's content or data, or try to break, overload or get around the app's security;
• use the service for anything unlawful.

10. Maps and location

Maps in the app use map images from OpenFreeMap and map data © OpenStreetMap contributors. Map positions come from phone GPS and can be a few metres off, or out of date when a phone has no signal. Do not rely on the map alone; call the driver or patient if anything is unclear.

11. Our content and brand

The Medi Govexa name, logo, app, website and their content belong to Medi Govexa or are used with permission. You may use them only to use the service as intended. Map data is © OpenStreetMap contributors and is available under its own open licence.

12. Limits of our responsibility

• We provide the service "as is". We work to keep it running and correct, but we do not promise that it will always be available, error-free or up to date.
• We are not responsible for the acts or care of hospitals, doctors, ambulance owners or drivers, or for delays and events outside our reasonable control, such as network failures, traffic or weather.
• To the extent the law allows, we are not liable for indirect or consequential loss. Nothing in these terms limits any right you have that the law does not allow us to limit.

13. Suspending or closing accounts

We may suspend or close an account that breaks these terms, puts others at risk, or that the law requires us to act on. Where possible we will tell you why. You can stop using the service and delete your account at any time.

14. Grievances and contact

Grievance Officer: Rishendra Myaka
Email: rishendra.myaka@medigovexa.com
General contact: admin@medigovexa.com
Address: MEDI GOVEXA PRIVATE LIMITED, at the registered address in section 1.

We will acknowledge a complaint and reply within the time the law requires.

15. Governing law

These terms are governed by the laws of India. Courts in Hyderabad, Telangana, have jurisdiction over any dispute about them.

16. Changes to these terms

If we change these terms, we will update this page and the "Last updated" date, and we will show important changes in the app. If you keep using the service after a change, the new terms apply.